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hairgenesisonline - privacy policy

privacy policy

this policy reflects how we collect and use consumer information provided to us. consumers interact with us online through our web sites in various ways, such as by ordering products, through communication with customer service by email or telephone, by asking questions or providing feedback regarding a product or service or by taking a survey. we want you to understand how we will protect and safeguard your privacy in the interactions you may have with us. our privacy policy continues our commitment to serve you and explains how we protect your privacy.

we know that you care how information about you is collected, used and shared, and we are committed to handling that information carefully and sensibly. we do not sell, share, or rent your information to others in any way that we have not mentioned in this privacy policy. 

the sites, products and services covered by this privacy policy are referred to within the policy as "this site," "we," "us," "our sites," "our web sites," "our products," and "our products and services." 

our web sites may contain links to third-party web sites for your convenience and information. we are not responsible for the privacy practices or the content of those other sites. we encourage you to review the privacy policy of any company before submitting or providing your personal information.

information we collect and how we collect it

many of the services or information available on this site are offered without our collecting any personally identifiable information from you. you can use any of our sites and view some of our content anonymously. for instance, you can access free reports online without providing any personal information. 

the information we gather falls into three main categories: (1) personal information you voluntarily give us such as when you subscribe or renew your subscription to a newsletter, order a product or service, ask us questions or request information through an online contact form or engage in other activities through our web sites; (2) general tracking information we collect as you navigate through our sites; and (3) customer service information we collect to process and ship an order, resolve a problem or answer a question.

collection of your personal information such as your email address may be required to enable us to respond to any question or feedback that you may have or to enable us to contact you regarding an order you have placed. this personal information will enable us to provide you with better customer service. if we do not collect and use this personal information, our ability to help you may be limited.

if you wish to purchase products from us we will require you to provide us with certain personal information such as your full name, address, zip code, contact telephone numbers and credit card details. no matter how your personal information is collected, it will be dealt with by us in accordance with this privacy policy.

where possible, personal information is collected directly from you by your use of our website. in situations where you personally provide us with your personal information your consent to our collection is implied on the basis that we have informed you herein what personal information will be collected and for what purposes.

personally identifiable information

there are various features on our sites for which no registration is required. however, you will need to provide us with personal information about yourself if you are interested in obtaining certain information, ordering products or services or participating in certain activities, such as signing up for a newsletter subscription. when you do this, we collect personally identifiable information about you, which may include your name, mailing address, email address, telephone number, payment card information, and a user name and password.

if you do provide us with personal information we may use this to help customize your experience online or provide you with personalized email and direct-mail messages. we may use this information to implement your renewal of a subscription or service. we may track what online, email or direct-mail content you are interested in. we conduct such tracking to focus our communications and provide you content, services and offers we believe may be of interest to you. 

we may supplement information you give us with information from other sources, such as information to validate or update your address, payment card or other demographic and lifestyle information. we use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products and services that may be of interest, and for internal business analysis or other business purposes consistent with website.

you may also provide us with information about other people. for example, you might submit a person's name and email address who might like to order a product or service or receive our newsletter and we might ask you for that person's name, mailing address and email address in order to process such request. we will always confirm with that other person with an option to opt-out if he/she chooses.

we do not collect individually identifiable health information unless you specifically volunteer it, for example, if you share your experience or testimony using one of our products or in connection with a survey or in response to a question you may have about our products or using any of them.

we do not disclose any personal identifiable information for any other purposes without your consent unless required by law.

from time to time, we may use your personal information to provide you with product or information updates, product specials, health-related information, new features regarding our website or news about new and existing products.

if you do not want to continue receiving any of this information, please email us at: if you inform us that you no longer wish to receive this information, we will not send any further material to you. you can however, change your mind about receiving this information at any future time by contacting us again or by placing new requests for products or services.

how your information will be used 

we want you to understand how we will use your information, and if you tell us that you do not want us to use this information for any further contact with you beyond fulfilling your requests, we will respect your wishes. 

our primary goal in collecting information is to provide you with a customized experience and to make our products, programs and services more useful to you.

we may disclose your personal information in certain circumstances. we may be required or authorized by law to disclose your personal information or in response to a court subpoena.

we may also disclose personal information to a party contracted to us which provides shipping, billing or other administrative services or customer services for us. in such circumstances, we may disclose information necessary for that provider to fulfill its service on our behalf.

aggregate information collected through technology

when you use this site we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your internet service provider, and pages visited on the site. none of this information identifies you personally; we collect it for aggregate reporting on site activity. for example, we may want to know how long the average user spends on our sites or which pages or features get the most attention. we use this information to make our sites more useful to you. 

most aggregate information is collected via cookies or other technical methods. we use cookies and other technologies for analysis. this site may place ads on other web sites that may use cookies. 

this site may license content from various licensors for our products and sites. most such third-party content is hosted directly by this site. in a few cases, however, the company licensing content to this site may host the content on their web servers, although our subscribers gain access to the content through this site. in such cases, the content licensor may collect aggregate tracking information such as domain name and ip addresses for those who access the hosted content. information shared under these circumstances is provided primarily to safeguard the security of the other host sites, as well as that of this site. we are not responsible for the privacy policies and procedures of other websites that you may access from our website.

protection of your personal information

we take various steps to  protect your personal information from loss, misuse, unauthorized access, modification or disclosure. this includes:

  • external and  internal premises and systems security

  • restricted access to personal information

  • confidentiality agreements with providers and third party organizations

  • maintaining or using industry standard technology products or services to help  prevent  unauthorized  access

we may be required by law to retain personal information for a period of time after you have ceased your relationship with us.

this website, like other websites, may store information in a small text file on your hard drive known as a cookie. the information stored in the cookie may include your preferences and choices you make while visiting this website. please check your web browser to ensure that you have consented to the use of cookies during your web browsing. please note that we do need cookies for you to be able to properly access our website.

this website contains links to other websites. we are not responsible for the privacy policies or security of other websites. we encourage our visitors to be aware when they leave our site and to read the privacy statements of other web sites that collect personally identifiable information. our privacy policy applies only to information collected by this web site.

changes to our privacy policy

we may modify our policies and procedures from time to time in order to keep up-to-date with changes in the law, technology and the market place.

consequently, any changes to this privacy policy will be posted here.

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the statements enclosed herein have not been evaluated by the food and drug administration.
the products and information mentioned on this site are not intended to diagnose, treat, cure, mitigate or prevent any disease.
information and statements made are for educational purposes and are not intended to replace the advice of your treating health care professional.